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What GitHub did to kill its trolls

Splinter:

Sanchez got to work, revamping how the company approached everything from hiring and performance reviews to office decor. Since its beginning, the company had been non-hierarchical, with no managers or titles, but Sanchez helped to kill it, finding that without bosses, people weren't held accountable when their actions were in the wrong. She tweaked internal processes to make the environment more diversity friendly, like by creating a formal feedback process for complaints.
Danilo Campos